Privacy Policy

The munamnamat store is committed to protecting customer privacy and maintaining the confidentiality of personal data collected while using the site or executing orders. This policy aims to clarify the mechanism for collecting, using, and protecting information in a way that ensures a secure and reliable online shopping experience, with a commitment not to use data except for purposes related to providing services and improving the customer experience.

Information Collected

The store may collect basic information such as name, phone number, email address, and shipping address, in addition to the order data necessary to complete purchases.

Use of Information

Data is used to process orders, confirm shipping operations, communicate with customers, improve services, and send notifications related to orders or offers upon customer consent.

Data Protection

The munamnamat store adopts appropriate technical and administrative procedures to protect personal information and prevent unauthorized access to it or illegal use thereof.

Data Sharing

Customer data is not sold or rented to any external entity, and the minimum amount of information is shared only with entities responsible for payment or shipping when needed to complete the service.

Policy Update

The munamnamat store reserves the right to modify the privacy policy when needed, and the updated version is published on the site to be available to all customers

Exchange and Return Policy

Exchange within 7 Days

The customer can request to exchange the product within seven days from the date of receipt, provided that it is in its original condition, unused, with the original packaging and all its accessories.

Return within 14 Days

A return request can be submitted within fourteen days from the date of receipt, provided that the product is unused, intact, and resalable according to the store's standards.

Order Acceptance Conditions

It is required to provide the order number or invoice, and contact customer service before sending the product, while adhering to all instructions regarding exchange or return procedures.

Non-Covered Products

The return policy does not include products that were damaged as a result of misuse, or that were used in a way that prevents their resale, or products made specifically according to the customer's request unless there is a manufacturing defect.

Shipping Costs

The responsibility for shipping fees varies depending on the reason for exchange or return. If the reason is a defect in the product, the store bears the costs; in other cases, the customer may bear the shipping fees.

Order Review

After the product arrives at the munamnamat store and is inspected by the specialized team, the exchange or return request is approved and the customer is notified of the appropriate procedure within the specified period.